Plans and billing

Prices are in Australian dollars and include GST.

Starting

Choose a plan on our pricing page and you go straight to the payment page: no account needed first. Pay with Link, Apple Pay, Google Pay or a card (the trial still takes the card, and nothing is charged until it ends). Then tell us your organization's name and confirm your email, and your account is ready. We also email you a link that signs you in and picks up where you left off, in case you stop part-way; it works once, for 14 days. Next, add a passkey or password, then invite your team.

Your own plan

Plan & Storage in your account at https://id.cactive.com.au/plan shows your plan. Free gives you 15 GB for Drive and Photos together. Pro and Max give you more room, and each starts with a 14-day free trial (one per person). Cancelling during the trial ends it, and nothing is charged.

Your organization's plan

Billing in Tenant at https://tenant.cactive.com.au shows your organization's plan, users, card and invoices. Owners and administrators can see and change it. Every business plan starts with a 14-day free trial, once per organization, and is billed per active member. Changes to your members are prorated.

Billing every month, year or 2 years

Every paid plan can be billed:

• every 2 years, at 15 months' price (about 37% less than monthly);
• yearly, at 10 months' price;
• monthly.

The plan cards are the ones on our pricing page and show 2 years first: the price a month, what you pay every 2 years, and what you save against paying monthly. Each card lists everything the plan includes, with its apps, limits, admin and support under it.

The plan you're on is marked with how it's billed, and its button reads Current plan, with when it renews or when your trial ends; it takes you to your subscription. Other plans show Upgrade or Downgrade, or Start 14-day trial if you haven't subscribed.

• Switching plan applies now. The difference for the rest of the period goes on your next invoice.
• Switching how often you're billed (monthly to 2 years, say) starts a new period today. You're charged for it now, less the unused part of your current period.
• During a trial, switching never charges anything until the trial ends.

Paying

Starting a plan, replacing your card and paying an overdue invoice all happen on our payment page at https://payments.cactive.com.au. It shows what you're buying, lets you switch how often you're billed, and takes your card or Link. Apple Pay and Google Pay work where your device has them.

Prices are charged in Australian dollars. The payment page can show them in US dollars, New Zealand dollars, pounds or euros for reference, at the day's rate.

If your bank asks you to confirm the payment, it does so on the same page. Afterwards you come back to where you started. A checkout stays open for an hour.

Card numbers go straight to our payment processor and never reach our servers. Charges appear on your statement under the name Cactive.

Invoices and receipts

Every charge has a tax invoice with our ABN and the GST included. Once it's paid, it also serves as your receipt. Open it from Invoices to print it or save it as a PDF. Receipts are emailed to the billing email.

If a payment fails, we try the card again over the next few days and you keep access meanwhile. Pay Now pays the invoice with another card.

Cancelling

Cancelling ends the plan at once. Nothing more is charged, and the period already paid isn't refunded.

• An organization: its data is kept for 90 days, so you can export it or resubscribe.
• Your own plan: you go back to Free. Your files and photos are kept. While they're over the free allowance you can view and download them, but not add more.